Privacy Policy & Terms

Our professional and experienced cleaning staff does the job right the first time, giving you confidence that you office and building will always look their best.

About This Policy

This Privacy Policy tells you what to expect when Firstway Cleaning Limited collects personal information about you.

Firstway Cleaning Limited is committed to ensuring your privacy is protected. Should you provide us with personal information by which you can be identified, then you can be assured that we will use that information only in accordance with this privacy policy. All of our employees and agents who have access to or are involved in the processing of personal information respect the confidentiality of such personal information.

Please be aware that we may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This version of the Privacy Policy is effective from November 2019.
When you agree to this Privacy Policy you will be providing us with consent to process your personal information in accordance with the terms of this Policy as set out below.

What is covered by this policy?

  • Businesses: the information we collect and how we use it
  • Candidates: the information we collect and how we use it
  • Visitors to our website
  • Security
  • Retention of your personal information
  • Your right to withdraw consent to our processing of your information
  • Your right to access information we hold about you

We hold and use this information in order to:

  • Assist you in finding an appropriate job
  • Communicate with you regarding job opportunities and the progress of any applications you make
  • To provide your details to appropriate prospective employers. We will only share your information with named prospective employers with your permission
  • Provide you with job alerts relating to roles we think you might be interested in
  • Seek your feedback on our services
  • Fulfil our obligations to our clients when you are offered employment
  • You have the right to withdraw your consent or amend your communications preferences at any time. You can request access to your details here

We may share your personal information with the following:

  • Trusted third parties who provide functions on our behalf
  • Trusted third parties who provide us with research and emailing services. These third parties are required to comply with our stringent undertakings relating to security and confidentiality
  • We do not share your personal information with third parties who wish to use it for marketing purposes.


Firstway Cleaning Limited is committed to protecting the security of your personal information. We use a variety of measures, including but not limited to, firewalls and SSL encryption in order to protect your personal information from:

  • Unauthorised access
  • Improper use or disclosure
  • Unauthorised modification or alteration
  • Unlawful destruction or accidental loss.

First Way Cleaning Services Ltd Data Protection & GDPR Company Statement 

Our Role 

In order for us to provide our cleaning services we will need to be provided with certain information to be collected from both potential clients and employees

Personal Employee Data:

We may require, in the case of our employees, to collect personal data assess suitability, this may include:

  • Name, address, next to kin, date of birth
  • Profession or job title 
  • NI Number
  • Passport/driving licence as proof of ID
  • Health Condition.
  • Any alleged offence or criminal conviction

Some of this data is classed as “sensitive personal data”. This may include information relating to racial or ethnic origin, trade union membership, physical or mental health or existing medical conditions, and any alleged offences and/or criminal convictions

Employees applying for a job at First Way Cleaning Services Ltd will be asked to provide/confirm their personal and/or sensitive personal data as required. By providing this information, the employee will allow consent to collecting, processing and storing this information

Our customer Data

We will require to process customer information which includes their address, contact information (including key contacts, telephone numbers, emails), site specific information etc. We are committed to ensuring that your information is secure. We have put in place company procedures to ensure that your information is held securely and safeguarded at all times

We may occasionally send out promotional literature or information on new services or products which we think you may find interesting. We may also send out information on changes in legislation which may affect the services we, or our sub-contractors provide to our customers. We may contact you by email

Disclosure of the Data

The company handles all data in compliance with the Data Protection Act 1998. We recognise the importance of correct and lawful processing and therefore the data you provide will only be used for First Way Cleaning Services Ltd purposes, and only where necessary will be forwarded to a third party to comply with legislation, to enforce policies, protect our, or others, property or safety (eg HMRC; the pension provider, senior managers/Directors of the Company; enforcement agencies or relevant authorities). The company do not sell, trade or transfer information to external parties

Disclosure of some personal data may also be made to other entities not identified above where it is a legal requirement to do so. This will only ever be done in accordance with the Act. Your consent will be sought where necessary. The company will retain your personal data as long as necessary for the purposes described above. After termination of your employment First Way Cleaning Services Ltd are required to hold your personal data for a period of time to satisfy statutory/legal obligations or for administrative purpose.

Right Under the Data Protection Act:

Where the Act classifies you as a ‘Data Subject’, you have a number of rights under the Act. This includes the right to :

  • Access the personal data the company holds about you,
  • Have inaccurate data corrected by the company
  • Prevent the processing of information which may cause you harm or distress:
  • Prevent unsolicited marketing:
  • Prevent automated decision

More information on your rights is available at: 

GDPR changes and how First Way Cleaning Services Ltd are Approaching This

The General Data Protection Regulation (GDPR), is a Regulation which the European Parliament, Council of the European Union and European Commission intend to use to strengthen and unify data protection for all individuals within the European Union. This new Regulation will be enforced from 25 May 2018. We are aware of our company and shared responsibilities and are committed to compliance with GDPR and we are presently reviewing and working on the changes necessary across our business to ensure compliance.

Further information on Data Protection

You can find more information on Data Protection from the information Commissioner’s office at